Support & Safeguarding

The emphasis in these unprecedented times should be on ensuring children and families are safe and well. Engaging in activities which support mental and physical wellbeing will be vitally important to reduce any anxiety and support mental health.

How can I support my child to adjust to changes at school?

We are all operating in a ‘new normal’ and know that it is ‘okay to not be okay’. Schools will not have all of the answers but by working together we can support each other to ensure that the children have the best possible experience of what is likely to be at times a blended approach to learning.

Some of the information below, may be helpful to manage any anxiety experienced by your child or adults:

  • Talk to your child about how they feel and out what your child’s worries may be. We asked you to share this information with us before any return to school but please keep us up to date if anything changes.
  • We asked you to share with us what your child’s and your family experience in lockdown had been like. This helped us understand your child’s needs and enabled us to better support them. We won’t always get it right. if anything changes, please let us know so we can help.
  • Try to make use of the information that we share on Seesaw and the school website.
  • Talk to your child about rules and routines at school and reassure them that these are there to help everyone. Ensure that both your child and you understand them. Please ask us if anything is unclear.
  • If you have issues with digital technology. Ask us if we can help.

There is also some helpful information on the following links which may be useful as we move forward together:

Preparing your child for returning to school from the RCOT

8 tips to help your child after lockdown

How to prepare your child to go back to school after lockdown

Talking to your child about the virus

Talking to your child about coronavirus is important in an age and stage appropriate way.

This digital book illustrated by Gruffalo illustrator Axel Scheffler is FREE and has language suitable for children from 5 years old upwards.

Young Minds has lots of helpful advice and support.

A simple book written by an Educational Psychologist explaining about the virus and how we can keep safe.

MEIC is a helpline service for young people up to the age of 25. They provide information, advice and advocacy services. They also have information specifically about COVID-19 here. MEIC can also be contacted on 080880 23456.

Looking after your own mental health

Don’t forget to look after your own mental health and wellbeing, MIND have some good advice here. MIND can also be contacted on 0800 132 737.

Educational psychology teams have drawn together resources and provided the following to support parents:


The current situation can feel frightening for many people. The way that we mourn and grieve may be very different. Please click on this link if you need any advice about how to support children to deal with this at this time.

Support and advice at anytime is available from Cruse Bereavement Care. They also have a particular section dedicated to the additional isolation that the pandemic situation has created in relation to grief. Please click here for this information.

Online Safety

Your child is likely to be using the internet and digital devices more than usual during this period of school closure.

There are lots of good sources for learning on You Tube, however it is important that you look at the clip where you can. Lots of adverts can pop up and we would always advise using You Tube Kids.

Good advice is available from the South West Grid for Learning here.

Think You Know has support and advice for children and parents and from the National Crime Agency.

The NSPCC has a wealth of information to help parents talk to children and advice on parental controls, sexting and online games.

There is lots of support of Hwb specifically aimed at Parents / Carers and for Children / Young People.

Video conferencing has been really useful for keeping in touch with family and friends. Here is a Parent Guide to Zoom Safety which you may find helpful.

Concerned about a child

If you have concerns or believe that a child is at risk of being harmed or neglected, please contact Single Point Of Access (Children’s Social Care) as soon as possible on 01978 292039 during office hours. Out of Hours, the Emergency Duty Team can be contacted on 0345 053 3116.

If you believe a child is in immediate danger, you should call the Police on 999 immediately.

Domestic Violence

Other countries have seen a rise in domestic abuse and violence during COVID-19 lockdown restrictions. In the UK, it was reported that in the first two weeks, the National Domestic Abuse Helpline had a 25% increase in calls compared with the previous fortnight.

Where there is domestic abuse, there is a high correlation with emotional harm to children.

For information and support on domestic abuse, contact:

  • Police: Call 999 press 55 when prompted if you can’t speak
  • Refuge UK wide 24-hour helpline: 0808 2000 247
  • Welsh Women’s Aid Live Fear Free 24 hour helpline: 0808 80 10 800. Text and online chat is also available.
  • Wrexham Domestic Abuse Safety Unit (DASU): 01978 310203
  • Men’s Advice Line. Freephone 0808 8010327